General Conditions

1. General Conditions (AGB)1.
Validity: These general terms and conditions apply to reservation enquiries, and also to confirmed bookings of hotels or special offers, as booked through the Heisenhof reservation system (HRS).

Reservation Requests and Confirmations: the system will forward your obligation free request, or your confirmed booking, to the family hotel Heisenhof by email. Upon receipt of your request, the hotel or supplier will forward you their detailed offer. Once your reservation has been confirmed with HRS, it will be contractually binding. Your mouse click confirms that you agree to an Accommodation or Travel Service Contract. Therefore please take special note of the advised cancellation terms and conditions. The supplier reserves the right to refuse the reservation within 24 hours of despatch. The family Hotel Heisenhof has the possibility to refuse your booking within 24 hours.

Accomodation or Travel Service Contract and Payment: A confirmed booking between you and the chosen hotel or supplier will result in an Accommodation or Travel Service Contract. The total amount of your reservation will be charged right at the hotel (Online booking). The confirmed price is to be paid directly, either locally or by money transfer, to the hotelier or supplier. Any claims arising from this Accommodation or Travel Service Contract are to be made directly with the Heisenhof or the supplier.

Changes to your booking and cancellation: Here you find the current cancellation fees for your booking.

Room Rates: All rates provided by the Heisenhof are up-to-date and are as advised by the respective hotel or supplier. These rates apply to all reservations booked through the HRS. Bookings will be made using the latest and best possible Heisenhof daily rate, as advised by the hotel or supplier for the chosen date of travel. Last Minute, low season, weekend or special offers appearing on the HRS will automatically be taken in to account.

Miscellaneous: Although utmost care is taken to ensure that all information supplied is accurate, the family hotel Heisenhof assumes no liability for possible errors arising during the collection of and passing on of information. The transfer of any information as supplied by the family Hotel Heisenhof (either fully or an extract), or the use of any information for purposes other than those for which it is intended, is only permitted with the explicit authorisation of the Heisenhof. These terms and conditions are governed by Austrian law. The place of jurisdiction is Kitzbühel, Austria.

2. Elaboration of data protection
The Heisenhof would like to sustain your trust in online reservations of single services and special offers. Thus, we would like to inform you about

- which personal information we store and
- How we process this information.

Anonymous use of our reservation system: Usually you can access our reservation service which having to state any personal information, which means anonymous use is possible. You can, for example, access information on our special packages without having to register on our website.

Registration: If you wish access our Heisenhof website as a reservation customer or as a hotel / travel agency, we require personal data such as your name and address in order to process a transaction. This specific data collection is clearly marked in the course of your registration. This data is required in order to process your reservation. Furthermore, you will receive the regular Heisenhof newsletter, based on the information you stated during your registration. You can unsubscribe from our newsletter anytime. You do not have to give any information on your person which is not marked as „mandatory field“. If you have stated additional information, we will process these anonymously for a stastistical evaluation only.

Right of access to personal data: As a registered user you have the right to receive information on what kind of data we collect from your person. Please contact info@heisenhof.at for further information.

Deletion: Upon request we will fully and immediately delete your personal data. Please contact info@heisenhof.at for further information. Please note that we can process this deletion only after all other data transcation have been completed. Upon request we will then inform you about your processed data deletion.